Placing Order

On placing an order on our Website Shopping Cart, you will see our UK Country Taxes and Delivery Charges.
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Please note, that for now, we only deliver to the UK.
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Upon completion of your personal and card payment details, you can now complete your order on our Online Shop.
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You will receive an e-mail when your order has been shipped. If you are picking up your order from the studio, please e-mail
info@calmcool.co.uk. We can then arrange a pickup time.

Returns

Our Returns policy is 14 days. If 14 days have gone by since you made your purchase, unfortunately, we cannot offer you a refund or exchange.
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The items being returned, must be in the same condition that you received them and must be returned in the original packaging.
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To complete your return, please e-mail info@calmcool.co.uk with your Order Number and Order Date prior to returning the goods.
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We will then e-mail you a returns form for you to complete and send back with the returned goods.
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Upon return and providing the goods are in same condition as when originally sent, a full refund will be processed.
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We will then send you an email to approve or reject.
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When return has been approved, it may take a few days for payment to reach your bank account.

Please Check your Bank Account or Credit Card Statement before contacting us with any queries.
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If you have completed this process and still not received refund, then please contact us at info@calmcool.co.uk