Refunds & Returns Policy
Thank you for shopping at Calm & Cool. We want you to love your purchase, but if something’s not right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase is required (e.g., your order number or receipt).
Please note:
- We do not accept returns on used items, or on items damaged due to misuse.
- Due to hygiene reasons, we cannot accept returns on certain personal items like bolsters once they’ve been used.
How to Return an Item
- Contact us at info@calmcool.co.uk with your order number and reason for return.
- Once your return is approved, we’ll provide instructions on how and where to send the item.
- You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless your order arrived damaged or incorrect.
Damaged or Incorrect Items
If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with photos of the issue. We’ll do our best to make it right, either through a replacement or a refund.
Exchanges
We do not offer direct exchanges. If you need a different item, we recommend returning the original item (if eligible) and placing a new order.
Non-Returnable Items
The following items are not eligible for return:
- Used or opened candles
- Used bolsters
- Sale or clearance items
- Gift cards
📧 Still have questions? Feel free to reach out at info@calmcool.co.uk, we’re happy to help.
